The Healthy Dispatcher - Transformational Leadership for the Comm Center (Natick 2018)
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The Healthy Dispatcher - Transformational Leadership for the Comm Center (Natick 2018)

Join Adam Timm & Dr. Joe Serio of The Healthy Dispatcher for a day of training hosted by Natick Police Department. Attendees will learn powerful tools and strategies for embodying the habits of a successful leader, identifying their personal leadership style, and creating a culture of success at their dispatch center.

When: March 21, 2018
Where: Natick (MA) Police Department
20 East Central Street
Natick, Massachusetts  01760
United States
Presenter: Adam Timm / Dr. Joe Serio
Contact: Adam Timm

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Detailed class information:

Transformational Leadership for the Comm Center

The people in your PSAP are your most valuable resource. Studies show that eight out of the top ten stressors at the PSAP have nothing to do with the work itself, and most of these stressors reflect poor leadership. If much of the stress felt by the front line can be lessened or eliminated, why aren’t leaders taking immediate action? Many managers would like to, but aren’t sure what specific actions will make a difference. This class outlines the power of a transformational approach, the keys to successful implementation, and how to lead in challenging times.

This is perfect for new supervisors, tenured supervisors and managers, along with anyone in your center who has leadership potential.

Learning Objectives:
In this 8-hour training class, participants learn proven ways to:
—Embody the habits of a successful leader
—Identify their personal leadership style
—Take actionable steps towards becoming the leader they want to be 
—Create a culture of success at the dispatch center

Instructor Bio

Adam Timm is a bestselling author and keynote speaker on the topics of personal resilience and peak performance for 9-1-1 telecommunicators. Adam spent over a decade as a 9-1-1 operator for the Los Angeles Police Department, where he pioneered a stress resilience program that contributed to a 45% decrease in sick time usage. After leaving the LAPD, Adam started his training company, "The Healthy Dispatcher," to bring tools for resilience to this challenging profession. He is a board-certified stress management consultant and the author of two books, including the #1 bestseller, "Stress Is Optional! How to Kick the Habit," and the popular, "Dispatcher Stress: 50 Lessons on Beating the Burnout." 

Dr. Joe Serio is an expert in organizational behavior and can inspire your audience to see new possibilities and potential. He uses music and his own incredible life experiences to entertain and connect with your audience, enabling them to make unique connections between work and home so they can create improvements in all areas.

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