Texas APCO Telecommunicator Team of the Year Award

The Telecommunicator Team of the Year Award is presented to a group of three or more Telecommunicators in recognition of the exemplary handling of a specific emergency situation or a 9-1-1 call for emergency assistance.

 

Eligibility:

 

Nominees must have been employed in the applicable category by a public safety or 9-1-1 administrative entity any time between January 1 and December 31 of the prior calendar year.

Persons submitting a nomination or being nominated must be residents of the United States or its Territories or members of the Texas Chapter of APCO, as contained in the APCO Police Manual Article XIII, Section 13.1.

 

Qualities:

  • Functions as a front line dispatcher or call taker for police, fire, and/or EMS agencies.
  • Operates telecommunications equipment to receive emergency and non-emergency phone calls.
  • Assesses situations from callers and ascertains pertinent information for dispatching of a call.
  • Operates radio equipment to dispatch first responder units, receives radio traffic from first responders and monitors emergency and support radio frequencies.
  • Excels in decision-making in critical situations and multitasking skills.
  • Operates computer equipment to assist both officers and citizens with the retrieval of information.
  • Practices and nurtures a teamwork environment in the communications center.

Instructions:

  • Complete all the information requested below.
  • Include specific facts and examples.
  • All nominations must be received by FEBRUARY 26, 2018 at 5:00PM.

 

Award Nominees Information:

Nomination made by:

Criteria:

Please answer all questions individually. Nominations will not be accepted unless all questions are answered.

Describe the nominees’ personal and professional interaction via radio and telephone with departments within the agency and with co-workers.
Explain how this group of nominees exemplifies the customer service skills that often define how the public and public safety agencies perceive their service.

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