The Silent Hero Certificate of Recognition

The Silent Hero Certificate of Recognition is a noncompetitive award presented to an individual telecommunicator in recognition of his/her exceptional professionalism in the field of public safety.  It also acknowledges the special contributions of telecommunicators whose daily performance is an inspiration and example to others.


Eligibility Criteria:


Nominees must have been employed in the applicable category by a public safety or 9-1-1 administrative entity anytime between January 1, and December 31 of the prior calendar year.  Only one telecommunicator per PSAP.  Membership is encouraged; however, nominees do not have to be members of NENA to participate.  Persons submitting a nomination or being nominated must be residents of Texas.


Award Winner Receives

  • Certificate of Recognition



  • Demonstrates a positive attitude toward all aspects of the job.
  • Willingness to be a team player.
  • Professionalism and pride in work.
  • Ability to earn and maintain the respect of co-workers.
  • Flexibility in assignments.
  • Job performance above and beyond the call of duty.

Nominee Profile

Nominators - Please answer the following questions. Nominations will not be accepted unless all questions are answered:

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