Executive Board

Frances Garcia, ENP

President

Frances Garcia, your newly elected President from El Paso, Texas who has served the 911 industry since 2006. She currently is the 911 Programs Manager for the El Paso County 911 District, serving the role as the public educator and training coordinator for approximately 200 Telecommunicators and their participating agencies.

Frances is an Emergency Number Professional (ENP), TCOLE Instructor, TCOLE Public Information Officer, and American Heart Association (AHA) Instructor. She is an active Texas NENA member, having served as the West Texas TERT Regional Coordinator, Texas Public Safety Conference Board Publicity Chair, Legislative Committee member, Compassion Committee Chair, West Regional Coordinator, and Secretary.

Frances is a newlywed mother of 3 teenagers, Disney junkie, dog lover, gym rat, and foodie. She is a full-time student of The University of Texas at El Paso (UTEP), completing her Bachelor of Arts in Organizational and Corporate Communication courses this summer, and graduating December of 2018.

Frances looks forward to continuing her service for Texas NENA members, advocating for 911 professionals, and partnering with our Industry Partners. Please let her know if you’d like to volunteer for any of Texas NENA’s committees!

Maria Lemonds, ENP

Vice President

Maria works as a Communications Supervisor for Collin County Sheriff Office. She has been working in dispatch since 1998.

Maria and her husband have been married for 26 yrs. They share 4 legged furry children and have nine nephews and three nieces, most of which live in Topeka KS.

9-1-1 and training the next generation of dispatchers is a passion of hers. Maria became a TCOLE instructor in 2011 after becoming a TCIC associate instructor. She teaches TCIC at Collin College as well as the Sheriff’s Office. Going to the some of the schools in Collin County to talk about 9-1-1 and how to help the dispatchers if they ever must call is also something she enjoys.

Maria has worked on various conference committees and has served on the TX NENA board for three years as secretary and one as treasurer. Maria looks forward to serving the TX NENA membership again this year.

Andrea Wilson

Immediate Past President

Andrea moved to Texas in 2012 and began working for Montgomery County Emergency Communication District. Prior to relocating she was a teacher and administrator in one of the largest school districts in Atlanta, Georgia.

Andrea has two undergraduate degrees in education and an MBA in Business Administration. Andrea has been in the 9-1-1 industry for six years. As the Public Education Coordinator, she has worked alongside public safety agencies to develop and implement programs focused on 9-1-1 education and serve as the public relations contact providing support to Montgomery County Emergency Communication District in the community.

Andrea started her involvement with TX NENA five years ago as the Legislative Committee Chair working with state legislators in her area to pass Kari’s law. Currently past President of the Public Educators of Texas, she has also chaired the Texas Public Safety Conference, 9-1-1 Goes to Austin and served on the TX NENA board as Treasurer.

Cindy McCraw

Secretary

Cindy started her career as a Telecommunicator with the Highland Village Police Department in 2001. From 2003 to September 2019, she has been an employee with the Denton County Sheriff’s Office starting out as a Communications Officer/Trainer and then a Communications Training Coordinator. Cindy is currently employed as a Public Safety Dispatch Training Coordinator for the City of Denton Police Department.

A major career accomplishment for Cindy was being one of three bi-lingual trainers who contributed to the development of the TCOLE course 22109, Spanish for Telecommunicators. This course approved by the former TCLEOSE in 2008. Another major career accomplishment on her list was her promotion to Communications Training Coordinator. She has always had a passion for training and employee recognition; her passion also includes helping people refocus their perspective back to positives and things we should be grateful for.

She has earned many awards throughout her career including a Merit award, two Silent Hero Awards, Communications Officer of the year award and a nomination for Trainer of the Year. She is a licensed Master Telecommunicator, an active TCOLE Instructor and a TCIC/NCIC Associate Trainer. Cindy has served on multiple personal and professional committees/clubs as well as the Texas Public Safety Conference committees.

 

Rosemary Contreras

Treasurer

Rosemary Contreras has been working for Lower Rio Grande Valley Development Council for about 5 years.

She started working for the 9-1-1 Department, not really understanding how 9-1-1 worked or what it entailed. As she gained more experience in 9-1-1, she started to see all the background processes of delivering a 9-1-1 call.It wasn’t just the delivery of calls, but everything else such as: Addressing, 9-1-1 Database and Mapping.

Due to having an Associates in Accounting, management assigned her items such as processing PO's, local and out of region travel, and is also helping with the Budget stages in the Strategic Plan.

She looks forward to being part Texas NENA Board.

Audry Verver

Coordinator for the Central Region

As Coordinator for the Central Region, Audry currently works as a shift supervisor at the San Marcos Police Department in San Marcos, Tx. (Between Austin and San Antonio). She has been with SMPD since 2003 with prior dispatch experience from the Lockhart Police Department.

Outside of her daily supervision duties, she maintains other positions at the department such as Lead Background Investigator over Communications and Communication Recruiting Lead. With years of hard work and a strong desire to reduce turnover rate within the communications center; Audry has worked with her team to lead numerous changes with our recruiting, hiring, background and training process. These changes have led to a strong full team in San Marcos. She regularly coordinates and teaches portions of the patrol mini academy to new patrol offices as well as communication sessions to the Citizens Police Academy.Without a doubt She believes that open communication, education and strong positive support amongst peers creates a productive working environment that benefits the entire department as well the community.

Audry started her involvement with TX NENA in 2017 as Co-chair for the Entertainment Committee at the Texas Public Safety Conference.

Damon Gardner

Coordinator for the North Region

Damon is a 9-1-1 Emergency Number Professional with over 26 years of experience in the Public Safety Communications industry. He is an active member of the Legislative Committee and has served as a team leader during “9-1-1 Goes to Austin” as well as a, boots-on-the-ground participant at the annual ‘9-1-1 Goes to Washington’ conference.

Damon’s current position is Assistant Public Safety Support Manager for the Fort Worth Police Department. During his tenure as an Assistant PSAP Manager, he has been responsible for the recruitment and hiring of public safety communicators, managing the division training and QA/QI program.

Damon has a bachelor’s Degree in Emergency Management from Jacksonville State University and earned his ENP certification from NENA in 2016.

Damon serves as chair for the Political Action Committee of his local NAACP and a is member of the Washington D.C. based Next Gen 9-1-1 Institute.

Leticia Truex

Coordinator for the Panhandle Region

Leticia is the Public Marketing Coordinator for the Potter Randall County Emergency Communications District in Amarillo, Texas. She has been with the District since January of 2008. Her career started as the Administrative Assistant and within a year promoted to Public Education Coordinator. For Leticia, It has been an honor to be part of such an amazing industry. She takes pride in being involved in other aspects of 9-1-1.

As a member of the 9-1-1 Public Educators of Texas she served as Treasurer for six years and is now the Telecommunicator Recognition Committee Chair and a member of the Public Educator of the Quarter Awards Committee. She has been actively involved with the Texas Public Safety Conference in different capacities for several years. Leticia was the TX NENA Booth Chair for two consecutive years, volunteers in general where needed and currently is Chair of the Public Relations Committee.

Steven Jones, ENP

Coordinator for the East Region

I’m Steven D. Jones, ENP and I am your Texas NENA’s East Regional Coordinator.

I am an active member of both NENA and APCO on the state level in Texas. I was one of the two Chairs of the 2018 Texas Public Safety Conference, Co-Chair for the 2017 Conference, and have served in many other positions for past state conferences. I am also currently serving as the East Regional Coordinator for Texas TERT and have been an active TERT member since 2011. I am proud to have been a member of the first out-of-state TERT deployment team to St. John Parish, LA after Hurricane Isaac in 2012. I am currently the Communications Coordinator at the City of Baytown Public Safety Communications Center.

I started my career with the City of Baytown as a Dispatcher/Telecommunicator in 1997. I was promoted to Supervisor in 2005. In this capacity, I managed my shift, trained several dispatchers as they started their own careers, and served our center in many other capacities. I was always one of the first to volunteer when our center needed anything. In 2017, I was promoted to my current position, where I manage all facets of the Communications Center. Having been a Telecommunicator for many years, I have a passion for our frontline staff, and work diligently to assure they have all of the training and resources needed to assist them in doing their jobs, as well as continuing to ensure their overall wellness.

I have been happily married to my wife Shelly since 1999. In my downtime, my wife and I like to spend time with our friends, and recently purchased a 5th wheel RV and plan to become avid campers. We have 3 wonderful fur babies, Tucker, Maddy and Daisy.

I’m grateful for the opportunity to work with the Texas NENA Board. My plan is to continue updating government officials on the needs of Public Safety, and assisting PSAPs throughout Texas to remain in the forefront of advancing technology. I have a great passion for this field we call 9-1-1, and I support funding and education so that every community across Texas is served to its fullest potential. I intend to work with other public safety organizations and agencies to bridge any gaps that may exist. I know that it is in working together that all of Texas will benefit.

Joe Garcia

Coordinator for the South Region

My name is Jose Garcia Jr. and I am the 9-1-1 Public Educator & Training Coordinator for the Cameron County Emergency Communication District in Harlingen, Texas.

I have 7 years of experience as an Emergency Communications Operator and 6 years of experience as a Peace Officer in the State of Texas. I also currently serve as a part-time Dispatcher for the South Padre Island Police Department.

In April of 2017 I joined the Cameron County Emergency Communication District as their 9-1-1 Public Educator and Training Coordinator. I enjoy participating in community events because they give me the opportunity interact with the public and share 9-1-1 educational information. The most rewarding part of serving as the Training Coordinator is having the opportunity to organize training for 9-1-1 Telecommunicators from 9 different PSAPs in our county. I am also responsible for plaining, developing, and implementing continuing education training to assist and ensure telecommunicators meet TCOLE licensing requirements. I have had the opportunity to serve as a DPS TCIC Associate Trainer, and as a Communication Training Officer.

I recently completed NENA’s Center Management Certification Program and acquired APCO’s Communication Training Officer, APCO’s Fire Service Communication, and APCO’s Law Enforcement Communication Instructor Certification. I believe training is crucial for a person’s professional development.

Rosa Rodriguez

Coordinator for the West Region

My name is Rosa Rodriguez, GIS/Information Manager at the Midland 911 District.

I am so excited to represent our small section of West Texas at not just our state conference but at the National level as well. I started my career in 911 7 years ago and have really enjoyed it.

I have been married with my wonderful husband for 28 years and have two beautiful kids! My oldest son is 27 and my youngest daughter is 20. No grandkids yet and that is fine by me, my husband and I stay busy with our church community.

If you are wondering what I do in my free time, well I enjoy indoor cycling and walking. I look forward to seeing you guys around, also remember your regional coordinators are here to serve our areas.

Please reach out to any of us if you have any questions.

 
 
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