Texas APCO Telecommunicator Team of the Year Award

The Telecommunicator Team of the Year Award is presented to a group of three or more telecommunicators in recognition of the exemplary handling of a specific emergency situation or 9-1-1 call for emergency assistance.

Eligibility:

Nominees must have been employed in the applicable category by a public safety agency between January 1, 2018 and December 31, 2018.

The person submitting a nomination must be a member, in good standing, of the Texas Chapter of APCO.

Qualities:

  • Functions as a front-line dispatcher or call taker for police, fire, and/or EMS agencies.

  • Operates telecommunications equipment to receive emergency and non- emergency phone calls.

  • Assesses situations from callers and ascertains pertinent information for dispatching of a call.

  • Operates radio equipment to dispatch first responder units, receives radio traffic from first responders, and monitors emergency and support radio frequencies.

  • Excels in decision-making in critical situations and multitasking skills.

  • Operates computer equipment to assist both officers and citizens with the retrieval

    of information.

  • Practices and nurtures a teamwork environment in the communications center.

Instructions:

  • Nominations will only be accepted using this online form.

  • Provide the required information directly into the online form.

  • Include specific facts or examples

  • You will receive confirmation of receipt as soon as the nomination is sent.

  • All nominations must be received by February 22, 2019, 5:00 PM.

Award Nominees Information:

Nomination made by:

Criteria:

Please answer all questions individually. Nominations will not be accepted unless all questions are answered.

Describe the nominees’ personal and professional interaction via radio and telephone with departments within the agency and with co-workers.
Explain how this group of nominees exemplifies the customer service skills that often define how the public and public safety agencies perceive their service.

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